Help center

How can we help?

We reply within 1 business day support@ledgy.app

Getting started

Install Ledgy

Ledgy is in TestFlight beta. Open the TestFlight invite link on your iPhone, install the TestFlight app if prompted, and accept the invite. iOS 15 or later required.

Sign in

Sign in with Apple on your first launch. Your iCloud email is used as your account identifier; we never see your Apple ID password.

Import existing data

From Settings → Import → CSV, upload an export from Mint, YNAB, Apple Numbers, or any other source. The wizard auto-detects column headers in 29 locales — if it gets a column wrong, drag-and-drop to remap.

Capture surfaces

Voice

Tap the mic on iPhone or hold the digital crown on Apple Watch. Speak naturally — "twelve fifty for lunch at Pret" — and Ledgy parses amount, merchant, and category. Speech transcription happens on-device; only the resulting text is sent for AI parsing.

Photo

Tap the camera button or use the iOS Share Sheet from Photos. The receipt image is sent to our parser; the result is editable before saving.

Siri

"Hey Siri, log expense to Ledgy" — Siri opens our shortcut and walks you through a one-question flow. Add Siri Shortcuts under Settings → Shortcuts for one-tap access.

Telegram

Search @LedgyBot in Telegram, tap Start, and link with the 6-digit code shown in Settings → Telegram. Send text, photos, or voice messages. The bot replies with inline buttons to fix anything in two taps.

Apple Wallet

Settings → Apple Wallet → enable Auto-log Apple Pay. Each card can have its own AI rule (e.g. "this is my Trip 2026 card → tag accordingly"). We never receive your card number — only the merchant, amount, and time of the purchase notification.

Sharing & groups

Open any account, group, or budget → tap Share → generate an invite code or QR. The other person taps it once and the resource appears in their app, with your transactions visible inside it.

Important: Sharing decides visibility — never ownership. Your transactions are always yours. If you leave a group, your full history goes with you.

Billing & subscription

Start a trial

Go to Settings → Cloud → Start trial. You get 7 days of full Cloud access. We don't charge until the trial ends.

Cancel

iOS handles billing for us. To cancel: open the Settings app → tap your name → Subscriptions → Ledgy → Cancel Subscription. You'll keep access until the end of your current period.

Refund a charge

Refunds go through Apple. Visit reportaproblem.apple.com, find the Ledgy charge, and request a refund.

Restore purchase on a new device

Settings → Cloud → Restore Purchase. As long as you sign in with the same Apple ID, your subscription will be detected.

Data & privacy

Ledgy is local-first. Every screen reads from a SQLite database on your device. Cloud syncs an encrypted copy of that database to our backend so other devices and group members can see it.

Export your data

Settings → Export → CSV or JSON. The export contains every transaction, account, category, tag, and budget you've created.

Delete your account

Settings → Account → Delete Account. We delete server data within 7 days and backups within 30. Local data is wiped immediately when you log out.

For more, read our Privacy Policy.

Troubleshooting

Sync isn't catching up

Pull-to-refresh on the home screen. If a transaction made on another device hasn't appeared after 30 seconds, force-quit and reopen Ledgy. If you still see a stale state, Settings → Cloud → Force Resync.

Voice intake says "couldn't parse"

The on-device transcriber may have misheard. Tap the message in the in-app inbox to see the raw transcript and edit it before re-parsing.

Apple Wallet transactions aren't auto-logging

iOS occasionally revokes notification entitlements after an update. Settings → Apple Wallet → Re-authorize. You may also need to enable notifications for Wallet itself in iOS Settings → Notifications → Wallet.

Telegram bot stopped responding

Send /relink to @LedgyBot and follow the 6-digit code prompt. Telegram occasionally rotates webhook tokens.

Still stuck? Email support@ledgy.app with a screenshot and the rough time the issue happened. We typically reply within one business day.

Need a human?

Email us with as much detail as you can — screenshots help a lot. We'll reply within one business day, every weekday.

Email support@ledgy.app